CallLens — AI conversation analytics

CallLens is an AI platform that automatically transcribes, scores, and summarizes every sales and support call. Quality assurance at scale, with GDPR-compliant hosting in the EU and US.

Capabilities

  • Speech transcription: accurate transcripts in English and Russian with up to 99% accuracy.
  • AI analysis: scoring, topic detection, and sentiment across every call.
  • Call summaries: concise recaps with the key moments highlighted.
  • Search across conversations: full-text search over thousands of recordings.
  • Native integrations: Salesforce, HubSpot, Zendesk, Twilio, Aircall, and a REST API.
  • Enterprise security: GDPR-compliant, encryption in transit and at rest, EU and US data residency.

How it works

  1. Upload recordings or connect your CRM.
  2. AI transcribes and analyzes every conversation.
  3. Read quality scores, topics, and summaries.
  4. Coach your team on real data and lift conversion.

Pricing

Free tier with 100 minutes per month. Pay-as-you-go from $0.02 per transcribed minute. Enterprise pricing available for larger organizations.

Frequently asked questions

What is conversation analytics?

Conversation analytics is the automated analysis of recorded calls using AI. CallLens transcribes recordings, analyzes content, and surfaces insights that improve sales and support quality.

How is CallLens data secured?

CallLens is GDPR-compliant with EU and US data residency. All data is encrypted in transit and at rest. Enterprise customers can deploy on-premise or inside a private VPC.

How much does it cost?

Every new account gets 100 free minutes. Pay-as-you-go is $0.02 per transcribed minute. AI insights are billed separately by token. Enterprise pricing is available for larger organizations.

How accurate is recognition?

Up to 99% accuracy on English and Russian conversational speech after domain tuning.

Can I integrate with my CRM?

Yes. Native integrations for Salesforce, HubSpot, Zendesk, Intercom, Twilio, and Aircall. Anything else connects through our REST API and webhooks.

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